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Business information

Vanhoof Dameskleding NV

Rijksweg 416

3650 Dilsen-Stokkem


(+32) 89 793411


RPR Tongeren

Article 1: General provisions

The e-commerce website of Vanhoof Dameskleding, a NV with its registered office at Rijksweg 416, 3650 Dilsen-Stokkem, VAT BE 0421143910, RPR Tongeren, (hereinafter “Vanhoof Dameskleding”) provides its customers with the option of buying products from its webshop.


These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Vanhoof Dameskleding, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Vanhoof Dameskleding.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged must be specified separately.

We only deliver to customers in the European Union at the following delivery conditions :

Deliveries to Belgium, Netherlands and Luxemburg : free of charge delivery for an order amount of € 60,- or more. For deliveries of an order amount inferior than € 60,-, we charge € 6,- transport fee.

For deliveries to Germany and France the transport fee is € 10,-

For deliveries to all other countries in the European Union, the transport fee is € 20,-

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Vanhoof Dameskleding. With respect to the accuracy and completeness of the provided information, Vanhoof Dameskleding is solely bound to obligation of means. Vanhoof Dameskleding is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance at info@vanhoofdameskleding.be.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Vanhoof Dameskleding. Vanhoof Dameskleding cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

On line orders can be refused if the ordered item has been sold in the shop before the on line payment is confirmed. In case this happens, the customer will be informed by e-mail. In case an on line ordered item was sold at the same time in the shop and is no longer available, we will refund the order at the latest on the day following the day your payment was made. Refund will be made on the same account from which the Customer paid the on line order.

Article 4: Online purchases

The customer has the possibility to purchase products on the webshop of Vanhoof Dameskleding. By pressing the button ‘order’, the Customer confirms his on line order. The Customer receives an order confirmation by e-mail in so far the order can be accepted (cfr. Article 3). The order will be shipped to the home address of the Customer.

The Customer may choose between the following payment methods


Visa/ Mastercard



Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered to countries in the European Union.

Delivery occurs by Bpost and unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence. The delivery will take place within a few days till about 1 week upon receipt of the order, depending on the delivery-address. Depending on the transport company and the delivery-address, the transit time might take 30 days upon receipt of the order.

Deliveries to Belgium, Netherlands and Luxemburg : free of charge delivery for an order amount of € 60,- or more. For deliveries of an order amount inferior than € 60,-, we charge € 6,- transport fee for deliveries in Belgium, Luxemburg and the Netherlands.

For deliveries to Germany and France the transport fee is € 10,-

For deliveries to all other countries in the European Union, the transport fee is € 20,-

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Vanhoof Dameskleding by e-mail at info@vanhoofdameskleding at the latest wihin 48 hours following the delivery. The notification must include a description and picture of the defect or imperfection.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier).

Article 6: Retention of title

Delivered articles remain the exclusive property of Vanhoof Dameskleding until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Vanhoof Dameskleding, e.g. to anyone who would attempt to seize articles that are not fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Vanhoof Dameskleding.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date “when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.

To exercise the right of withdrawal, the Customer must notify Vanhoof Dameskleding, Rijksweg 416, 3650 Dilsen-Stokkem, Belgium, info@vanhoofdameskleding, Tel. (+32) 89 793411 in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.


In any event, the Customer has no later than 14 calendar days from the day that they notify Vanhoof Dameskleding of their decision to withdraw from the agreement to send back or hand over the goods to Vanhoof Dameskleding, Rijksweg 416, 3650 Dilsen-Stokkem, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.


The Customer has to return the products in the original state and packaging, including all delivered accessories and the proof of purchase.

If the returned product is reduced in value in any way, Vanhoof Dameskleding is entitled to refuse the refund if the product is reduced in value due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

All returned goods are examined carefully. Customers are allowed to try and inspect the goods the way they would be allowed to do so in a shop. Customers are allowed to try the articles but returned goods may not have been used.

If the Customer withdraws from the agreement, Vanhoof Dameskleding shall repay all payments received from the Customer up until that time including standard shipment costs, excluding return costs if Vanhoof Dameskleding returns the goods itself, with a maximum of 14 calendar days of the date that Vanhoof Dameskleding has received the goods or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Vanhoof Dameskleding will not be refunded.

Vanhoof Dameskleding shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Vanhoof Dameskleding customer service and to return the product at their own expense to Vanhoof Dameskleding. The customer needs to mark visibly where the item shows a default. Vanhoof Dameskleding shall contact the supplier of the products who shall decide whether or not the default is subject to the terms of guarantee. If the default is not covered by the guarantee, the products will be returned unrepaired to the customer.

Upon detection of a deficiency, the Customer must inform Vanhoof Dameskleding as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

Vanhoof Dameskleding customer service can be reached at phone number +32 89 793411, via e-mail at info@vanhoofdameskleding.be or by mail at the following address Rijksweg 416, 3650 Dilsen-Stokkem, Belgium. Any complaints can be made through the aforementioned customer services contact methods.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Vanhoof Dameskleding is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, Vanhoof Dameskleding is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

In our privacy declaration, we describe how we collect and manage personal data of our customers.

Article 12: Use of cookies

Dameskleding Vanhoof gathers data for its marketing information by the use of cookies. These data are transferred and managed through a secure internet connection to our server or through a secure connection to Google Analytics. You can disable cookies for our website through the settings in your browser. By using our website, you agree to the use of cookies.

Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Vanhoof Dameskleding to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Vanhoof Dameskleding. In case of inconsistencies, the present Terms take precedence.

Vanhoof Dameskleding has the right to change these conditions without prior notice. Every purchase made after modification of these terms, implies that the Customer accepts these new conditions.

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law. Only the courts of the Tongeren district have jurisdiction in the case of any disputes.

Article 17: General conditions

This website is made to provide general information on the activities of the seller to the user. As for the access to the website, the ordering process, the delivery and all other services, the seller only has an effort commitment.

Vanhoof Dameskleding makes every effort to ensure that the website is accessible at each moment for a normal number of visitors. Nevertheless, the seller has the right at each moment to suspend the website fully or partially or to stop or put the website on hold for maintenance, updating or any other reason, even without prior notice.

Vanhoof Dameskleding cannot be held responsible for inconvenience or damage caused by the use of internet, more specifically by a computer system breakdown, damage caused by a virus or for information placed or maltreated by third parties nor by any such fact considered legally as force majeure. Vanhoof Dameskleding has no responsibility for any indirect damage whatsoever.

Vanhoof Dameskleding is not liable in case the delivery term is exceeded caused by the transport company or by force majeure reasons.

Article 18: intellectual property

All components of the website of Vanhoof Dameskleding, as well the visual as the audio components, including the technology used, are protected by copyright, or in general by the intellectual property act. All components of the website are the exclusive property of Vanhoof Dameskleding. Reproduction, diffusion, sales, publication, adjustments, translations and use for commercial purposes of the website or a part of it are forbidden, unless with the explicit and written authority of Vanhoof Dameskleding.

Appendix 1: Template - withdrawal form

Dear Customer, you should only complete this form and return it should you want to withdraw from the agreement.


To Vanhoof Dameskleding, Rijksweg 416, 3650 Dilsen-Stokkem, Belgium, info@vanhoofdameskleding.be

I/We (*) hereby inform you that I/we (*) want to withdraw from the agreement concerning the sale of the following goods/delivery of the following service (*):

Ordered on (*)/Received on (*):

Name/Names of consumer(s):

Address of consumer(s):


(*) = strike out what is not applicable.

Rijksweg 4163650 Dilsen-Stokkemvanhoofdameskleding@skynet.beVanhoof Dameskleding089 793411BE0421143910www.vanhoofdameskleding.be